Avaya IP Office

Avaya IP Office is an all encompassed solution designed to meet the communications challenges facing small and medium sized businesses. The solution can scale from 2 to 360 extensions to meet the needs of standalone businesses, home offices and networked branch and head offices. Avaya's latest advancements in converged voice and data technology, small to mid-sized businesses can benefit from many of the advantages sophisticated communications deliver to their operations.

IP Office Benefits

  • Voice and data communication solution for small and mid-sized businesses.
  • Functions as a traditional phone system or an IP Telephony Server.
  • Supports both single locations and multi-site networks.
  • Basic call center and voice messaging capabilities are built-in.
  • Scalable as business needs grow.
  • Protects current investments in communications.

The IP Office is a total voice and data communication solution for small and mid-sized businesses. The IP Office functions as a traditional phone system or an IP Telephony Server. It supports both single locations and multi-site networks. It has a basic call center and voice messaging capabilities that are built-in. The IP Office is scalable as your business grows. Overall, it protects your current investments in communications.

The system can be configured as voice-only PBX using traditional circuit-switched lines or as an IP telephony server using high-speed ISDN/PRI dial-up access and/or direct leased line connectivity.

Voice calls can be allocated dynamically and can -bump- a multi-channel data transmission from one of its channels as needed to help ensure priority voice calls get through.

Multiple Avaya IP Office systems can be linked together using a standard data network. It provides limited feature transparency and advanced applications such as centralized voice mail and call center.

As a local-area network (LAN) hub, IP Office can connect up to eight PCs to each other and a router with standards-based directory support for easy integration into IT environment.

The basic system includes a 4-port voice messaging solution and the ability for users to manage their phone calls through a simple GUI. Additional applications, such as enhanced (integrated) messaging, web-enabled conferencing, and customer service (call center) can be added when needed. The Auto Attendant application enables callers to route their own calls to the relevant department/person without the need to speak to an operator/receptionist. Receptions/operators can take advantage of the SoftConsole application to present a professional view of the business to all callers. TAPI (Telephone Applications Programming Interface) support enables IP Office to be linked to Microsoft Outlook and other popular desktop applications for screen pops and PC-based telephony management.

IP Telephony

Telephony routing calls over Internet Protocol (IP) networks using Voice over IP (VoIP) technology -- is ideal for business with voice intensive applications, such as call centers, and enterprises with significant voice communications costs, such as those with branches and clients located around the world. To ensure quality, Avaya IP Office dynamically allocates bandwidth to voice calls and can even "bump" a data transmission to ensure that the voice call is unaffected. Routing calls over IP networks is less costly than using traditional voice networks and enables businesses to take advantage of advanced applications like messaging and call center. With IP Office, businesses can elect to use IP Telephony immediately, or migrate to it at a later time.

IP Office Features

The Avaya IP Office can easily scale up to 360 endpoints with more than 200 analog and digital trunks (up to 96 trunks; 192 analog trunks) giving small and medium size businesses room to grow.

IP Office offers full voice functionality with a comprehensive list of features and benefits for the small and mid-sized business and branch office, including:

  • Full PBX features Caller ID, Call Forwarding, Conference Calling, Voice Messaging and more.
  • A variety of network trunk interfaces, including E1, T1, PRI, ISDN, analog loop start and analog ground start for comprehensive network connectivity. Not all trunk types are available in all territories, please check for local availability.
  • Support for a range of extensions, from 2 to 360 that provide sophisticated voice performance for new and growing businesses.
  • A variety of telephones including analog, digital and IP hard and soft phones (wired and wireless) that provide the appropriate desktop or device phone for every need.
  • Advanced Call Routing -Incoming calls are directed to the best available person or messaging service, according to the company's unique criteria.
  • Alternate Call Routing -Ensures reliable handling of calls by selecting from analog, digital or VoIP trunks.
  • QSig Networking -Standards-based multi-site networking to interoperate with other PABXs.